No passengers under 21 years of age are permitted on our flights
Delayed or Damaged Items
My bag is delayed
We do our best to make sure that your checked bag arrives safely with you at your destination. If your bag is delayed when traveling on Total Rewards Air, please click here
My bag is damaged
What do I need to do?
If your bag is damaged, the quicker you tell us, the quicker we can help. Please click hereand contact us within 24 hours of getting your bag
If you do not report the damage within these time limits, we will be released from any liability
Damage from Transportation Security Administration (TSA) Inspections
If your bag is inspected by the TSA, they’ll place a written notification inside your bag or a seal on the outside. As we are not liable for damages caused by TSA inspections, if you think the damage to your bag was caused by an inspection, please contact the TSA at 1-866-289-9673.
How can you reduce the risk of damage to your bag?
We’ve put together some handy tips and things that you can do to help avoid damage to your bags:
Never check a bag that doesn’t completely close. If you need a strap or cord to keep it closed, it probably won’t survive the trip
Check your bag carefully in the baggage claims area before leaving the airport
Never check a bag that should be carried on such as briefcases, laptops and tote bags
Don’t over-pack. This puts a strain on zippers, seams, frames and hinges
Try to replace old or worn luggage as they may not withstand our automated baggage handling systems
We will only be liable for damage to sports equipment if:
They are in a hard-sided case
The outside of the case is visibly damaged
Flights are operated for Caesars Enterprise Services, LLC. by Xtra Airways, Inc. aboard a Boeing 737, Sun Country Airways aboard a Boeing 737, Elite Airways aboard a Bombardier CRJ-200/700 or Ultimate Jet aboard a Dornier 328. See Travel Participation Agreement (TPA) for further details.