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Checked Baggage

  • Each guest is allowed one checked bag
    • An additional bag is allowed for items such as mobility devices and sporting equipment    
    • Important Note: Please place all medication that may be necessary both during and after your flight in your carry-on baggage.

Carry-on Baggage

  • Overhead bin space is extremely limited, therefore one personal item that will fit underneath the seat in front of you is permitted.

Restricted Items

Traveling with Pets

  • At this time we do not allow pets on our flights

Traveling with Children

  • No passengers under 21 years of age are permitted on our flights


Delayed or Damaged Items

My bag is delayed

  • We do our best to make sure that your checked bag arrives safely with you at your destination. If your bag is delayed when traveling on Total Rewards Air, please click here

My bag is damaged

  • What do I need to do?
    • If your bag is damaged, the quicker you tell us, the quicker we can help. Please click here and contact us within 24 hours of getting your bag
    • If you do not report the damage within these time limits, we will be released from any liability
  • Damage from Transportation Security Administration (TSA) Inspections
    • If your bag is inspected by the TSA, they’ll place a written notification inside your bag or a seal on the outside. As we are not liable for damages caused by TSA inspections, if you think the damage to your bag was caused by an inspection, please contact the TSA at 1-866-289-9673.
  • How can you reduce the risk of damage to your bag?
    • We’ve put together some handy tips and things that you can do to help avoid damage to your bags:
      • Never check a bag that doesn’t completely close. If you need a strap or cord to keep it closed, it probably won’t survive the trip
      • Check your bag carefully in the baggage claims area before leaving the airport
      • Never check a bag that should be carried on such as briefcases, laptops and tote bags
      • Don’t over-pack. This puts a strain on zippers, seams, frames and hinges
      • Try to replace old or worn luggage as they may not withstand our automated baggage handling systems
    • We will only be liable for damage to sports equipment if:
      • They are in a hard-sided case
      • The outside of the case is visibly damaged