Major Changes/Cancellation by Charter Participant
a. If you cancel your reservations, you will receive no refund, except under the limited circumstances set forth below. Notification of cancellation should be called either to the booking agent listed below or to our reservation department. Cancellation charges are effective from the day that you advise us of your cancellation and you receive a cancellation number.
i. You will be given a full refund if you cancel your reservation more than thirty (30) days before departure.
ii. Cancellation less than thirty (30) days prior to flight departure date will result in $250 per reservation cancellation fee. This fee will be charged to the credit card received at the time of booking or on file with Charter Operator, deducted from any refund due or if a valid credit card is not available or does not have sufficient funds, Charter Operator reserves the right to deduct Total Rewards Credits from primary customers account.
iii. You will be given a full refund, less a $25 per person service fee, if: (a) you provide a substitute charter participant for your reservation before canceling, provided, however, that charter participants who are complimentary guests of Charter Operator have no right of substitution, or (b) Charter Operator is able to resell your canceled reservation (as evidenced by a full manifest for the flight).
iv. You will be given a full refund if you cancel because: (a) of a medical emergency (physician’s note must be provided); (b) you or your companion decease before the departure (your “companion” is the person who is your confirmed scheduled roommate during the tour); or (c) of the death of an immediate family member (death certificate or other evidence must be provided).
v. If you are a comped passenger you will be required to secure your reservation with a major credit card. Your credit card will be charged the amount of $250 per reservation for the trip only if you fail to appear and participate in the charter. By signing this agreement, you agree to have your credit card charged accordingly.
vi. Delays due to weather-related issues will not constitute sufficient grounds for cancellation unless the new arrival or departure time is greater than four (4) hours from the original time or results in the flight departure moving to the next day.
vii. Any requests for a refund must be emailed or mailed to Caesars Entertainment by the individual who booked the reservation.
1. Email: ESSAirCharter@caesars.com
2. Address: Caesars Entertainment, Attention: Total Rewards Air Refunds, 3645 Las Vegas Blvd. So. Las Vegas, NV 89109